Privacy Policy

Privacy Policy

Last updated: May 2026

1. About Bridge Finance

Bridge.Finance Pty Ltd ATF Zhu Family Trust (ABN 37 192 116 952) operates as Credit Representative 567817, authorised under Australian Credit Licence 384704. We are a member of the Mortgage & Finance Association of Australia (MFAA) and the Australian Financial Complaints Authority (AFCA). Our office is at 217 Burwood Road, Burwood NSW 2134. Contact: [email protected] | 0492 949 169.

2. Information We Collect

We collect personal information you provide when enquiring, booking a consultation, or submitting a loan application. This may include:

• Contact details (name, phone, email, address)
• Financial information (income, assets, liabilities, bank statements)
• Identity documents (driver's licence, passport) for verification purposes
• Property information relevant to your loan enquiry
• Website usage data collected via analytics (see Cookies below)

3. How We Use Your Information

We use your information to:

• Assess your borrowing requirements and prepare loan recommendations
• Submit loan applications on your behalf with lenders
• Comply with our regulatory obligations under the National Consumer Credit Protection Act 2009
• Communicate with you about your application and related services
• Improve our website and services

4. Disclosure to Third Parties

We share your information with lenders and financial institutions as required to process your application. We may share information with our aggregator (lender panel provider) and with service providers who assist us (e.g. IT support, compliance). We will not sell your personal information. We may be required to disclose information to regulatory bodies (ASIC, ATO, AUSTRAC) if required by law.

5. Cookies & Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though this may affect website functionality.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Sensitive financial documents are transmitted via secure channels and stored securely.

7. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections. Contact us at [email protected]. We aim to respond within 30 days.

8. Complaints

If you have concerns about how we handle your personal information, please contact us first. If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or with AFCA at www.afca.org.au.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available at bridge-finance.com.au/privacy-policy. Material changes will be communicated on our website.